1. Processing
Orders or confirmed commercial engagements are processed according to the terms communicated by BACOTÉ at the time of confirmation.
2. Delivery estimates
Any delivery estimate is an indication rather than a guarantee unless BACOTÉ expressly confirms otherwise for the specific order.
3. Address responsibility
Customers are responsible for providing a complete and accurate delivery address and reachable contact details.
4. Delays
Carrier disruption, weather, public events, remote-area constraints and other circumstances outside BACOTÉ control can affect delivery timing.
5. Damaged parcels
If a parcel appears materially damaged on arrival, document the condition and contact BACOTÉ promptly using [email protected].
6. Custom work
Custom or bespoke work may have different processing timelines. Those timelines should be confirmed before the engagement is accepted.
7. Charges and carriers
Shipping charges and carrier arrangements should be communicated at the point of order. This page does not invent a fixed carrier or nationwide promise where none has been established.
Contact
For questions about this page or information submitted through the website, contact [email protected].