1. Contact first
If you believe an item is damaged, defective, incorrect or otherwise requires review, contact BACOTÉ at contact@bacote.in with the relevant order or enquiry reference and supporting details.
2. Standard products
Eligibility for return, exchange or refund depends on the product condition and the commercial terms communicated for the specific purchase.
3. Altered or customized garments
Altered, personalized or bespoke garments may be subject to different return treatment because the work is prepared for the customer. The applicable terms should be confirmed before customization begins.
4. Wrong or damaged item
Where BACOTÉ has supplied the wrong item or a product arrives with a confirmed defect, the team will review the issue and communicate an appropriate resolution.
5. Refund timing
Where a refund is approved, the timing and payment route depend on the original payment method and applicable processing requirements.
6. Buyer preference and size
A change of preference or sizing issue does not automatically create a refund right. Any applicable alteration, exchange or return terms should be confirmed for the specific product.
7. No invented guarantees
BACOTÉ does not promise a universal replacement period, perfect-fit guarantee or blanket return window unless such a commitment is expressly published or confirmed for the relevant transaction.
Contact
For questions about this page or information submitted through the website, contact contact@bacote.in.